Frequently Asked Questions

Know Before You Go

This is our FAQ

All questions on laser hair removal, laser tattoo removal and facials answered

This is our FAQ. Here you can find the frequently asked questions about services at Infinity Laser Spa.

Please make sure you fill out the consent form prior to scheduling your appointment. You can find it here.

General FAQ

Refund & Cancellation Policy

Infinity Laser Spa applies a strict no-refund policy on our website or in store. We are unable to offer a refund and all purchases are final. Any issues regarding a package bought on Groupon is to be dealt with with Groupon.

We apply a 24 hours cancellation policy. Should you not cancel your appointment 24 hour prior, you will have to pay a $30 cancellation fee. If you need to reschedule your appointment, please call us at (347) 791-9600.

How can I book an appointment?

There three ways to book you appointment:

  • Send us an email at infinitylaserspa@gmail.com
  • Call us at (347) 385 1426 or (347) 791 9600
  • Fill out the “Contact Us” form here
What are your opening hours?

We are open 6 days a week Sunday through Friday. Our first appointment is 10:00 am, our latest is 6:45 pm daily depending on the length of received service.

How do I cancel/reschedule my appointment?

You can call us or email us not later than 24 hours prior to your appointment, otherwise the late cancellation fee of $30 will be applied towards your account.

How late can I be in order to avoid the fee?

Tardiness is a major disruption to our schedule. If you arrive 15 minutes or more late to your scheduled treatment appointment time, a missed appointment fee of $30 will be charged to your account and you will have to reschedule your appointment to the next available date.

Is gratuity included in the price?

No, gratuity is not included in the price of the service. Our estheticians highly appreciate your gratitude which you express by leaving a gratuity at the front desk.


Laser Hair Removal FAQ

How do I prepare for my laser hair removal appointment?

The right preparation for the appointment is the key to excellent results. Please read the preparation tips here.

How long will my appointment take?

Depending on the treated area(s) your appointment can take anywhere between 15 min – for small area to 1.5 hours – for full body. However, you can always inquire the length of your appointment while booking.

What if I failed to shave prior to the appointment?

Infinity Laser Spa does not provide shaving services. We reserve a right to reschedule your appointment along with late cancellation fee of $30 in case of no shave.

Which laser machines do you use?

Currently we are proud to own Vertex Lasers and Alma Soprano diode laser hair removal machines.

laser hair removal faq
Are your machines suitable for all skin tones?

Yes, our laser hair removal machines are suitable and efficient for all skin tones.

How many sessions of laser hair removal do I need?

Everybody is different, therefore we don’t advise on a particular amount of sessions. In order to understand this subject better please read our article on this subject here.

What should I expect after the first laser hair removal session? How do I know it is working?

We want our customers to understand the laser hair removal procedure from A to Z that is why we prepared the article answering this question here.

Can I substitute the treated area in the middle of my package?

No, all our packages are non-refundable, non-transferable, and the selected area(s) can not be substituted once you started the hair removal treatment. You can make all the changes before your first appointment.

How often do I have to come for my laser hair removal?

For the best results, we recommend the interval of 5-6 weeks between laser hair removal sessions.

Can I get laser hair removal if I am pregnant or nursing?

We do not recommend to get laser hair procedures in case of pregnancy or nursing. even though there is no negative effect of laser confirmed.

facials faq

Facial FAQ

Do I have to pay for skin analysis consultation?

No, all the consultations are free of charge. You can schedule the consultation separately from your facial appointment or you can have skin assessment in the beginning of the facial.

Can I do facial and laser hair removal on my face the same day?

Due to skin sensitivity, we do not recommend to have facial and laser hair removal on the face the same day. However, for the majority of facials, you can proceed with a facial the next day after your laser.

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