Frequently Asked Questions

Know Before You Go

This is Infinity Laser Spa's FAQ

All questions on laser hair removal, laser tattoo removal and facials answered

Infinity Laser Spa offers a wide variety of skincare treatments. Most of our services are laser procedures. Thus, we understand you may have questions. We hope our FAQ will provide all the answers you seek.

Please make sure you fill out the consent form prior to scheduling your appointment.

General FAQ

faq

Infinity Laser Spa has a strict no-refund policy. It applies to both purchases made online and in-store. As all purchases are final, we are unable to offer refunds.

If you bought a laser package on Groupon, you will need to contact them should you have any issues with your purchase.

We apply a 24 hours cancellation policy. Should you not cancel your appointment 24 hour before your original appointment time, you will have to pay a $30 late cancellation fee. If you need to reschedule your appointment, please call us at (347) 385-1426.

Through the system’s carefully targeted fractional light, only a precisely targeted area of the skin is treated. The laser leaves surrounding healthy skin and tissue intact for rapid healing and fast recovery.

There are three ways to book your appointment:

  • Send us an email at infinitylaserspa@gmail.com
  • Call us at (347) 385 1426 or (347) 791 9600
  • Fill out the “Contact Us” form here

Infinity Laser Spa is open six days a week, Sunday through Friday. Our first appointment time is 10.00am while our last appointment is 6.45pm.

We are closed during major federal holidays.

You can call us or email us not later than 24 hours prior to your appointment. Otherwise, the late cancellation fee of $30 will be applied towards your account.

Tardiness causes major disruption to our schedule. If you arrive 15 minutes or more late, a missed appointment fee of $30 will be charged to your account. You will have to reschedule your appointment to the next available date.

No, gratuity is not included in the price of the service. Our certified laser technician highly appreciate your gratitude which you express by leaving a gratuity at the front desk.

Sale tax is included in website prices.

Laser Hair Removal FAQ

The right preparation for the appointment is key to maximize the results of your laser treatment. Our blog will help you prepare for your next session.

If you bought a laser package on Groupon, you will need to contact them should you have any issues with your purchase.

We apply a 24 hours cancellation policy. Should you not cancel your appointment 24 hour before your original appointment time, you will have to pay a $30 late cancellation fee. If you need to reschedule your appointment, please call us at (347) 385-1426.

Through the system’s carefully targeted fractional light, only a precisely targeted area of the skin is treated. The laser leaves surrounding healthy skin and tissue intact for rapid healing and fast recovery.

  • The length of your session will depends on the size and number of areas treated:

    • Small area: 10 to 15 minutes
    • Medium area: 20 to 25 minutes
    • Large area: 30 to 35 minutes
    • Extra large area: 45 to 60 minutes

    Treating multiple areas at once will take longer. You can check our area size guide for more details.

Infinity Laser Spa does not provide shaving services. We reserve a right to reschedule your appointment along with late cancellation fee of $30 in case of no shave.

Currently, we are proud to own Vertex Lasers and Alma Soprano diode laser hair removal machines. We use 755nm, 810nm and 1064nm wavelengths.

laser hair removal faq

Yes, our laser hair removal machines are suitable and efficient for all skin tones. The 1064nm wavelength is suitable for dark skin while the 755nm treats fair hair.

Laser hair removal is a cosmetic procedure that offers long-term hair growth reduction. Although patients may start to see results after one or two sessions, it is the combined effects of six to eight sessions that will produce great results.

No, all our packages are non-refundable, non-transferable, and the selected area(s) can not be substituted once you start the hair removal treatment. You can make all the changes before your first appointment.

For the best results, we recommend to book your laser hair removal session six weeks apart.

Due to the lack of research on the topic, we do not recommend to get laser hair procedures in case of pregnancy or nursing.

Facial Treatment FAQ

Skincare Tips For Travel Addicts

No, all the consultations are free of charge. You can schedule the consultation separately from your facial appointment or you can have your skin assessment in the beginning of the facial.

  • Due to skin sensitivity, we do not recommend to have facial and laser hair removal on the face the same day. However, for the majority of facials, you can proceed with a facial the next day after your laser.

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